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Returns & Refunds

RETURNS ARE ACCEPTED WITHIN 7 DAYS OF RECEIVING ORDER FOR AN EXCHANGESTORE CREDIT OR REFUND (excluding shipping fees).

CONDITION OF RETURN

- Full price item (SALE items are only eligible for exchange/ store credit)
- Unworn and unwashed
- Original tags attached
- Hygiene strip MUST be attached to product (we may refuse returns where it's obvious this has been removed).
- Please note that customers are responsible for return shipping costs
- We accept returns when shipped back to us within 7 days of receiving your order

 

To request a return please go to: http://swimintimatessa.returnscenter.com

 

Returns

Our returns policy lasts 7 days.

All sale items are only eligible for an exchange / store credit. Full priced items are eligible for a refund (minus shipping fees). 

If you select to use our couriers to collect your return, a return shipping fee of R99 will be included and deducted from your final refund amount. 

Sale items: Sale items are eligible for a return as long as they are returned within the 7 day returns policy & they meet our return criteria set out above. SALE ITEMS ARE ONLY ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT. 

Exchanges

If you are wishing to exchange your item for a different size, we will issue you with a gift card for the value of your item, and you will have to put through the order from your side. Your store credit amount will be the value of the item you purchased minus courier fees.

Refunds

Once your return is received and inspected, you will receive a notification via email.

If approved, your refund will be processed within 1-3 business days. Please allow at least 1-5 business days for your funds to reflect in your account.